Terms and Conditions
Purchase of Voucher
Vouchers are valid for 2 MONTHS from the date of purchase and is limited to one voucher per family — any further vouchers purchased will not be honoured. Vouchers are non-transferable and CANNOT be used in conjunction with any other offer, nor are they redeemable for cash or other goods. May not be used to purchase images from other sessions.
No Quibble Refund
Should you not want your voucher, we will refund your payment if you return the voucher to the studio WITHIN TWO WEEKS of purchase, providing no appointments have been booked.
Refundable Booking Deposit
Every appointment at the studio requires a £30 fully refundable deposit to secure your time in the diary and is taken as a gesture of goodwill that you will attend both photoshoot and viewing appointments. This deposit can be credited towards any orders made or refunded back to you at your first viewing appointment, providing you attend all appointments made at the studio. Should you fail to attend any appointments made, we have the right to retain all monies paid and cancel any voucher benefits.
Limits & Restrictions
To maintain standards, Eileen Mason Photography reserves the right to decline to photographic sessions which we feel would damage our branding.
Restrictions for Specific Sessions
Makeover, Boudoir and Proms
. Photo shoots take place on Mondays, Tuesdays or Wednesday’s
. We take bookings up to 4 weeks in advance
. Your images will be prepared for your preview approximately one week later
. No photographs are included in this offer
. Interest free credit is available subject to conditions (please call for details)
. The photo shoot is for one person only
. Due to limited space it is not possible for us to accommodate spectators
. The makeover and Photo shoot will take approximately 2 hours
. Hair will be dry styled – please come with your hair clean, coloured and styled
. Bring up to 4 outfits of your choice
. If you arrive more than 30 minutes after your appointment time, your shoot can not be guaranteed. In such cases, we reserve the right to offer either a shortened make-up session or to cancel the appointment altogether. A no show charge would apply in the event of cancellation.
. Framed images start from £75 for a 7’’ Desk top portrait. Wall portraits are from £290 for a 14’’ portrait.
Portrait Voucher
. Photo shoot’s take approximately one hour
. We are able to photograph up to 10 people maximum in our studio
. There should be no more than 2 children under the age of 5 to each adult
. Please do not bring spectators; we work with an assistant where possible so it’s our job to make children smile!
. If you arrive more than 15 minutes after your appointment time, your shoot can not be guaranteed. In such cases, we reserve the right to offer either a shortened session or to cancel the appointment altogether. A no show charge would apply in the event of cancellation.
General
A. By booking an appointment with Eileen Mason Photography you are subject these full terms and conditions.
B. Eileen Mason Photography reserves the right to amend, vary or cancel these terms and conditions at any time.
C. Your data may be used by Eileen Mason Photography to advise you of products, services and special promotions. We may contact you by post, SMS text, telephone or email.
D. Copyright of all images remains the property of Eileen Mason Photography. Reproduction without expressed permission of images by any means whatsoever is strictly prohibited.
E. If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or part this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
F. A person who is not party to these terms and conditions shall have no right under the contract (rights third party) Act 1999 to enforce any of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that act.
G. Please address all queries, complaints and suggestions to The Manager, Eileen Mason Photography, 120 Lichfield Road, Rushall, Walsall, WS4 1ED
H. Calls to Eileen Mason Photography are recorded to protect both clients and staff and to aid in our customer service training and experience.
I. CCTV and audio is operational on studio premises and recorded to protect the Company's property and to provide a safe and secure environment for employees and visitors to the premises.
J. No personal cameras or mobile phones are allowed within the studio or viewing room. Eileen Mason Photography have the right to stop the photoshoot and eject any offenders and bill customer accordingly.
Terms of Sale for Purchases
Due to the custom nature of our service all orders are non-cancellable and the full balance amount is due in full. Goods are not supplied on a sale or return, consignment or approval basis. This does not affect your statutory rights.
Amendments to an order We immediately place your order with our suppliers therefore any changes (i.e frame, image or mount) will be subject to administration charges and additional costs levied to us by our suppliers.
Goods All goods remain the property of Eileen Mason Photography until paid for in full and will bear the company name and signature.
Payment Default If the customer defaults on the agreed payments we reserve the right to debit their credit/debit card for the full amount outstanding, plus our administration and additional charges levied by the bank.
Late Payments Eileen Mason Photography has the right to charge interest of 8% above the Bank of England rate where payments are late for an unreasonable period.
Sizes are approximate and are in inches, they are measured from the inside rebate of the longest side of the frame and include photograph and border.
Copyright of all images remains the property of Eileen Mason Photography. Reproduction without expressed permission of images by any means whatsoever is strictly prohibited, and is a criminal offence under the 1988 copyright and Patents Act.
Model Release The client grants all necessary permissions to allow Eileen Mason Photography the use of any images created from the session to be used in displays, exhibitions, advertising and competitions.
Digital Enhancement All images will be reproduced as seen in the selection show. Any changes will only be made if specified on your order and will be subject to an additional charge.
Colour Photography is undertaken within the technical limitations of the process. We shall undertake to produce a flattering skin tone. Subsequently other colours many do not produce accurately.
Dyes Because dyes in colour photographic materials, like other dyes, change in time, prints will not be warranted against change in colour. Colour matching to originals may not be possible.
Liability We take all reasonable efforts to protect your images; however, our liability for loss or damage of any images is accordingly limited to re-photographing.
Delivery Whilst delivery dates will be adhered to as much as possible, they do not constitute part of the contract.
Collection of Work All work must be collected from the studio by the client, signed, inspected and approved before removal from the premises.
Complaints In the event of any unsatisfactory work, all products must be returned complete with packaging and the appropriate invoice within three days of collection.
Force Majeure Every effort will be made to fulfil all orders placed with the company but completion of them is subject to variation or cancellation owing to act of God, War, Strikes, Fire or any cause beyond our control.
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